Shipping
From our bench to your bathroom
Clear timelines, transparent rates, and tracking from the moment your order leaves us.
What to expect
We pack every order with care and ship from our U.S. warehouses. You'll get a confirmation the moment it's on the way, with tracking attached. Domestic orders typically arrive in 3 to 7 business days; international in 7 to 21, duties shown where applicable.
Timeline at a glance
- Processing: 1 to 2 business days before your order ships.
- Domestic: 3 to 7 business days with free standard shipping on qualifying orders.
- International: 7 to 21 business days, duties shown where applicable.
- Tracking: emailed with every shipment, no request needed.
Need to change an address or hold a delivery? Contact us at the link below as soon as possible and we'll do our best before it leaves the warehouse.
Questions, answered
Where do you ship from and to?
Orders ship from our U.S. warehouses to the United States and a growing list of international destinations. At checkout, available countries and live rates appear based on your address.
How long does shipping take?
Domestic orders typically arrive within 3 to 7 business days. International delivery varies by destination and customs, usually 7 to 21 business days.
How much does shipping cost?
Standard shipping is free on qualifying U.S. orders. Express and international options are calculated at checkout. You'll see the total before you pay.
Will I pay duties on international orders?
Depending on your country, import duties or taxes may apply and are either shown at checkout or collected by the carrier on delivery. We'll be as transparent as your local rules allow.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation with a tracking link. Questions about a shipment? Contact support through the contact page.
What if my order arrives damaged?
If anything arrives damaged or incomplete, reach out within 30 days with a photo and your order number. We'll make it right under our returns & warranty policy.
Questions about an order?
Our support team can check status and resolve delivery issues.
Contact support