Your data, your call

Last updated: January 1, 2026

Information we collect

We collect information you provide directly to us. When you contact our support team, place an order, or register a device, you share details like your name, email address, shipping address, phone number, and order number. We use these to respond to your request and deliver your order.

We also collect technical data automatically when you visit nuface.world. This includes your IP address, browser type, device type, pages viewed, time spent on pages, and the referring site. This information helps us understand how the site is used and where we can improve it.

We do not collect sensitive personal data such as health records, racial or ethnic origin, or political opinions through the website itself. If you share health-related information in a support message, we handle it with care and only use it to assist you.

How we use your information

We use the information we collect to operate the site and serve you. This includes responding to your questions, processing and shipping your orders, providing device support and warranty service, and sending order confirmations and shipping updates.

We also use your information to improve the site. Analytics data shows us which pages are helpful, where visitors drop off, and what content to build next. We use this to make nuface.world faster, clearer, and more useful.

If you opt in to marketing emails, we may send you product updates, care tips, and special offers. You can unsubscribe from these at any time using the link in every email. We never add you to marketing lists without your explicit consent.

We retain your information only as long as necessary for the purposes described here, or as required by law. Order records are kept for the duration of the warranty period plus a reasonable time for accounting and tax purposes.

Cookies and analytics

We use cookies and similar technologies to keep the site working and to understand how it performs. Essential cookies handle things like your cookie consent choice and shopping cart state. These are necessary for the site to function and cannot be disabled in our system.

Analytics cookies help us see how visitors use the site in aggregate. We use this data to find pages that confuse people, fix broken flows, and measure the impact of changes. The data is anonymized and reported in aggregate, not tied to your identity.

Third-party tools we use may set their own cookies. For example, our help center provider and analytics platform each use cookies to deliver their services. We review these providers and their data practices before adding them to the site.

You can manage cookies through your browser settings and through the cookie banner shown on your first visit. Declining non-essential cookies limits some analytics but does not affect your ability to browse or buy.

How we share information

We share your information with service providers who help us run the business. This includes payment processors, shipping carriers, email delivery services, and our customer support platform. Each provider is bound by contract to protect your data and use it only for the service they provide to us.

We may disclose information when required by law, such as in response to a valid legal request or to protect the rights, property, or safety of NUFACE, our customers, or others. We disclose only what is necessary in those situations.

If NUFACE is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We would notify you before your data is transferred or becomes subject to a different privacy policy.

We do not sell your personal information to third parties. We do not rent or trade your email address or contact details. Marketing partners who help us run campaigns work under our direction and cannot use your data for their own purposes.

Your privacy rights

Depending on where you live, you may have rights over your personal data. These can include the right to access the information we hold about you, the right to correct inaccurate data, and the right to request deletion of your data when it is no longer needed.

You may also have the right to opt out of certain data processing, such as targeted advertising or the sale of personal information. Where applicable, you can exercise this right through the cookie banner or by contacting us directly.

Some regions grant the right to data portability, which means you can receive a copy of your data in a structured, machine-readable format and transmit it to another service. We provide this on verified request.

To exercise any of these rights, reach our support team through the contact page. Include your name and email so we can locate your account. We respond to verified requests within the timeframe required by your local law.

Data security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, access controls for our internal team, and regular review of our systems.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. If a data breach occurs that affects your information, we will notify you as required by law.

International data transfers

NUFACE operates from the United States and our service providers may be located in other countries. When we transfer your data across borders, we rely on legal transfer mechanisms and require our partners to protect it to a standard consistent with this policy.

If you are in the European Economic Area, the United Kingdom, or another region with strong data protection laws, you have the rights described above. We honor those rights regardless of where your data is processed.

Children's privacy

nuface.world is not directed at children under the age of sixteen, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the site or by email.

Continued use of nuface.world after a policy change means you accept the revised policy. We encourage you to review this page periodically to stay informed about how we handle your data.

Contact us

If you have any question about this privacy policy or how we handle your data, reach our team through the contact page. We take privacy seriously and will respond to your inquiry within a reasonable timeframe.

For press and media inquiries, email media@mynuface.com. For partnership, affiliate, and influencer opportunities, email partnerships@nuface.com. For order and device support, use the contact form and select the relevant topic.